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Toys

Return & Refund Policy

Store Name: Curio Tots (Owned by RAMUNLIMITED LLC)
Address: 218 MONTEREY WAY, WEST PALM BEACH, FL 33411
Phone: +1 978-482-1351
Email: contact@curiotx.com

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

  • Items must be in the same condition that you received them—unworn or unused, with tags, and in the original packaging.

  • You will also need the receipt or proof of purchase.

How to Start a Return

  • Please contact us at contact@curiotx.com to initiate a return.

  • Once we approve your return, we’ll provide you with a return shipping label and instructions on how and where to send your package.

  • Please note that any items sent back to us without first requesting a return will not be accepted.

You can always reach out to us for any return questions at contact@curiotx.com or call us at +1 978-482-1351.

2. Damages & Issues

We want you to be fully satisfied with your purchase from Curio Tots.

  • Please inspect your order upon reception.

  • Contact us immediately if the item is defective, damaged, or if you receive the wrong item.

  • We will evaluate the situation promptly and make it right.

3. Exceptions / Non-Returnable Items

Some items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom products (e.g., special orders or personalized items)

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have any questions or concerns about a specific item, please get in touch at contact@curiotx.com.

4. Exchanges

If you wish to exchange an item, the fastest way is to:

  1. Return the item you have following the steps above.

  2. Once the return is accepted, make a separate purchase for the new item you want.

5. European Union 14-Day Cooling-Off Period

For merchandise shipped into the European Union:

  • You have the right to cancel or return your order within 14 days, for any reason and without justification.

  • As above, items must be in the same condition you received them—unworn or unused, with tags, and in original packaging.

  • You will also need the receipt or proof of purchase.

6. Refunds

  1. Inspection & Notification: After we receive and inspect your return, we’ll let you know if the refund is approved.

  2. Processing Time: If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  3. Bank Processing: Please keep in mind it can take some time for your bank or credit card company to process and post the refund.

  4. Delayed Refunds: If more than 15 business days have passed since we approved your return, please contact us at contact@curiotx.com.

Store Platform: We proudly operate our online store on Wix.com.

If you have any additional questions or concerns, feel free to reach out at contact@curiotx.com or call us at +1 978-482-1351. Thank you for choosing Curio Tots, and we look forward to serving you again!

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